- Due to customs policy on infringing products, merchandise cannot be returned to our warehouse once shipped.
-
We offer a 7-day replacement warranty on all our products in case of any manufacturing defects. Our business thrives on a good reputation. We know how important it is for every customer to be satisfied with the product they purchase every time they visit our online store. Therefore, we do a final quality check before shipping. However, if there is still a problem, if we have not noticed any manufacturing defects, or if the damage was caused due to unprofessional handling of the package by the shipping agent, we offer a 7-day replacement warranty on all our products.Replacement Process:
– Customers must notify us of any damage or manufacturing defects within 7 days from the date of delivery.– After receiving the defective watch and inspecting the cause of the damage, we will send a brand new watch free of charge.– rylanwatches.com will attempt to replace the specific product ordered within a maximum of 30 days from the date of delivery.– However, the company reserves the right to offer a replacement product if the same product is out of stock/discontinued.– The 10-day replacement warranty is valid only in case of manufacturing defects and shipping damage and is not valid in case of damage caused by:
Normal wear and tear and negligence of the customer.
- Delivery address: You should provide us with a complete and accurate delivery address. If there is any error, please contact us to make the correct modification before shipment. Once the goods are shipped, they can no longer be modified and all losses will be borne by you.
- Shipment error:-once we confirm that your goods are shipped (goods are different from the items ordered), we will be responsible for the exchange of goods and postage.
- Cancellation policy:-two days later, the unpaid orders will be cancelled automatically.
orders cancelled within 24 hours after payment confirmation will be eligible for full refund.
Orders cancelled more than 24 hours after payment is confirmed will be eligible for a partial refund consisting of total shipping costs and 80% of the product purchase price.
once your order has been shipped, it will not be cancelled. - Force Majeure:-We takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited:
epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by Chat, Email, etc. - Shipping Method Limits:—Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities.
We list those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including:
PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas. - 5 Reasons to Buy at rylanwatches.com
Fast And Easy Shipping
Money Back Guarantee
100% Secure Ordering
Your Privacy Valued
Easy ReturnsCustomer satisfaction is indispensable to us. If you are not satisfied with the purchase, please feel free to contact.